Return & Refund Policy
At Abriz.lk, we value your trust and strive to ensure your satisfaction with every purchase. If you are not fully satisfied with your order, please review our return and refund guidelines below.
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, in original packaging, and in the same condition as received.
- A valid invoice or proof of purchase is required.
- Certain products such as software licenses, digital downloads, and customized items are not eligible for return.
2. Return Process
- Contact our customer support at support@abriz.lk or call [insert phone number] within the return period.
- Our team will guide you through the return procedure.
- Customers are responsible for return shipping costs, unless the return is due to a defective or wrong item delivered.
3. Refunds
- Refunds will be processed once the returned item is received and inspected.
- Refunds are issued to the original payment method within 7–10 working days.
- In case of defective or damaged products, a replacement may be offered instead of a refund, based on availability.
4. Non-Returnable Items
- Software, digital products, and services once activated or delivered.
- Items not in their original condition, damaged, or missing parts not due to our error.
5. Exchanges
If you wish to exchange a product, please contact our support team. Exchanges are subject to stock availability.
